Legal
Cancellation and refunds
Cancel 24 hours or more before pick-up and it costs you nothing. Closer in, part of the booking is kept.
Last updated September 19, 2026
Draft — not yet reviewed
How to cancel
Tell us in the same conversation you booked in. The cancellation takes effect when we receive the message, not when we reply, so send it as soon as you know.
What it costs
The fee depends on how long before pick-up you cancel. These are the rates the system actually applies:
- 24 hours or more before pick-up
- No fee. The full amount is refunded.
- Between 2 and 24 hours before pick-up
- 25% of the booking total is kept.
- Less than 2 hours before pick-up, or after it
- 50% of the booking total is kept.
How the refund reaches you
Refunds go back the way the payment came in — the same card or the same mobile money wallet. How long the provider takes to clear it is to be confirmed.
A refundable deposit is separate from the booking total and is returned in full unless there is damage, missing fuel or a fine against the rental.
If we cancel
If we cannot supply the car — it is damaged, or the previous rental has not come back — we will offer you the nearest equivalent we have. If nothing works for you, you are refunded in full, whatever the timing.
Not turning up
If nobody collects the car and we have not heard from you, the booking is treated as cancelled at pick-up time, at the rate in the table above.
Changing the dates instead
Moving a booking is usually cheaper than cancelling it. Ask — if the car is free on the new dates we will simply move it.