Legal
Delete your account and data
How to ask us to close your Zuruflex account and erase the personal data that goes with it, and what we have to keep.
Last updated October 13, 2026
Ask us to delete your account
Send the request from the phone number or email your account uses, so we know it is yours. We reply within two working days and finish within one month.
How to ask
Message us on WhatsApp or email [email protected] and say you want your account deleted. The buttons at the top of this page start the message for you.
Write from the phone number or email address your account uses. That is how we know the request is yours, and it saves us asking you to prove it another way.
This works for both apps and the website, and you do not need the app installed to ask.
What we delete
Once the request is confirmed, we erase or anonymise everything below.
Your profile — Name, phone number, email address, password and any linked Google sign-in.
Driver documents — Your driving licence and any ID you uploaded.
Saved cars and settings — Your saved cars, language and notification preferences, and the devices registered for notifications.
Messages — Your conversations with owners and with us, including photographs you sent.
What we have to keep
Some records outlive the account because the law or an open matter requires them. They are kept only for as long as that reason lasts, are no longer linked to an account you can sign in to, and are then deleted.
Booking and payment records — Dates, amounts and payment references, which tax and accounting rules oblige us to keep.
Open hires and disputes — Anything tied to a hire that is still running, an unpaid balance, a damage claim or a fine, until it is settled.
Reviews — Reviews you left stay up, without your name on them.
Partner accounts
A business account is deleted at the owner's request. Deleting it unlists every car and removes the team's logins.
We cannot delete a business while one of its hires is confirmed or under way. Finish or cancel those first, and payouts that are owed are paid before the account closes.
How long it takes
We confirm we have your request within two working days, and complete it within one month. If something has to wait, such as an open hire, we tell you what and for how long.
Deletion cannot be undone. If you want to use Zuruflex again afterwards, you start a new account.
If you are not happy with the answer
Your other rights over your data, and where to complain, are set out in the privacy policy.