Help
Get help
Answers to the usual questions, and a way to reach a person when they are not enough.
Browse help
How booking works, what you need to drive away, and what happens when plans change.
What people ask most
Talk to us
WhatsApp is the fastest way and the one we watch. Email reaches the same team, more slowly. Both are at the foot of this page.
Branch addresses, phone numbers and opening hours are on the locations page.
Before your trip
Bring the licence you booked with and the payment method you paid with. If someone else will be driving, tell us before the day — only the named driver may take the car.
Need different dates? Ask rather than cancelling; moving a booking is usually free.
During your trip
Breakdown, accident or anything that stops you driving: message us straight away and we will arrange recovery or a replacement. If anyone is hurt, call the emergency services first.
After your trip
Deposits are returned once the car has been checked over. If a fine arrives against your rental afterwards we will send you the notice itself.
If we got it wrong
Tell us in the chat and ask for it to be escalated. A named complaints route and response time are to be confirmed.
Help for car owners
Getting a car live
What Zuruflex checks before a car can be booked, and the order worth doing it in.
When payouts land
How your share of a hire is worked out, when it counts as earned, and what the system does not decide.
Damage, deposits and disputes
What the deposit covers, what the handover record is for, and why the ten minutes at the car decide the argument.
A renter is late bringing the car back
The car is not back, the hire is still open, and the next booking is coming.
Verification and paperwork
What Zuruflex needs on file before your account is approved, and what has to stay current afterwards.