Partner help
When payouts land
How your share of a hire is worked out, when it counts as earned, and what the system does not decide.
Last updated September 21, 2026
You are paid on the subtotal, not the total
A booking’s total is three things added together, and only the first has anything to do with you.
- Subtotal
- The hire itself: the daily rate across the days, the driver if there is one, less any long-hire discount. This is what your share is worked out from.
- Tax
- Applied on top of the subtotal at the rate set for the country. Not yours.
- Deposit
- The renter’s own money passing through, held against damage, fuel and fines, and returned to them. Never part of what you earn.
Commission is fixed the moment the booking is made
Your commission rate is copied onto the booking when it is created, and the split is worked out there and then and stored with it. Your earnings are the subtotal less that commission.
That snapshot is the point. If your rate is renegotiated in February, January’s bookings keep January’s rate — reading the rate off your account at payout time would quietly restate a month you had already been paid for. A new rate applies to bookings made after it changes, and never to ones already taken.
The accept screen in the app shows all three numbers — the hire subtotal, the commission being subtracted and what you get — before you accept anything. So does the booking afterwards.
A hire is earned when it is completed
The path is: a request arrives, you accept it, the renter pays, you hand over the keys, and you record the return. Only that last step makes a hire count. A booking you accepted but nobody paid for has earned nothing, and neither has one that is still out.
The figure on the app’s overview is this month’s completed hires, added up by their drop-off date. It is not a balance and it is not a statement — it is what the hires you finished this month came to.
What the system does not decide: when the money moves
Zuruflex does not run payouts from inside the product yet. There is no payout run, no statement, no schedule and no balance anywhere in the system, and this page is not going to invent one.
What the system does hold, per hire and to the minor unit, is the subtotal, the commission rate that applied, the commission taken and your earnings. That is the record a payout is reconciled against. Timing, frequency and anything held back are arranged with partner support, and the money goes to the payout account you named at onboarding — the mobile-money wallet or bank account in your verified name.
If a figure looks wrong
Open the booking. It carries its own subtotal, its own commission percentage and its own earnings, all stamped at the time it was made, so the three either add up or they do not.
A hire that looks short next to another is usually a discount on a longer booking or a different commission rate on an older one. Send support the booking reference — the ZF- code — rather than a screenshot of the month; the reference is what they can look the whole thing up by.